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FAQ

Frequently Asked Questions

a man jumping in the air on a snow covered mountain
a man standing on top of a snow covered mountain

Expectations of Staff

  • All staff  undergo health screening before taking any group on a tour.
  • All staff have gone through training for  increased sanitation, disinfecting, social distancing and masking to limit transmission of illness.
  • All activity equipment and safety gear will be  disinfected and sanitized prior to use. This includes hiking poles, helmets, life jackets, kayaks, tents, camping pads, hammocks, paddles, tables and chairs.
  • Masks will be required if social distancing can not be maintained- indoors while at National Parks, while in tour vehicle, etc.
  • Private tours are offered to those who do not want to be grouped with other guests.
  • PPE and sanitizer are offered to all guests free of charge upon request.

Expectations of Participants

  • Participants will be required to sign our standard Acknowledge of Risk form prior to participating in a tour, which has been updated to acknowledge the “risk of airborne diseases & viruses such as COVID.”
  • Participants are encouraged to take the necessary precautions to protect themselves before their trip and when traveling.
  • Participants must call our office if they have come into contact with a confirmed case of COVID-19 within 14 days prior to a scheduled trip or if they develop flu-like symptoms (a fever, cough, and shortness of breath) during the 14 days prior to a scheduled trip.

a man standing next to a tree in a forest
River in front of mountain

Flexible Cancellation Policy

For participant travel plans that are interrupted due to illness, we can offer a full holding credit or a reduced cancellation fee of $15/person when we are notified at least 72 hours prior to trip departure. For last-minute cancellations please call or email our office directly (559-862-4438/ alexisn@authenticadventurescencal.com) for support & options.